| CUSTOM STAMP TIMING | A proof, if requested, will normally be sent to you via email within 1-2 business days of ordering. You will have 2 business days to let us know if you want any changes.
| CUSTOM PEN TIMING | Custom calligraphy pens typically require 1-3 weeks to create depending on the material requested and the current length of our queue. You are welcome to message us with an inquiry.
| RETURNS | We are not able to accept returns on custom/personalized items as they cannot be resold. If you have changed your mind about wanting a non-personalized item, it may be returned in original/unused condition if you notify us within 10 days of tracking delivery date (customer pays all shipping). A 15% restocking fee will be applied to left-handed pens. If there is any issue with your order, please simply contact us.
| CANCELLATIONS | Because we often get right to work on orders, we only accept cancellations within 24 hours of order placement and if no work has begun (including graphic layouts).
| DIGITAL DOWNLOADS | Due to the immediate nature of digital sales, orders may not be cancelled or returned/refunded. Contents of digital files remain the property of InkMeThis. While you are welcome to use InkMeThis digital content to create your own work (i.e. make a logo or print a t-shirt with InkMeThis fonts), the original files are not to be sold, shared or redistributed in any way including embedding.
| DAMAGED DURING SHIPPING | While we rarely have items break in transit, it does occasionally happen. If you receive a broken item, please contact us within 5 business days of the tracking delivery date with a photo of both the damaged item and the packaging.
| SHIPPING | Orders are shipped from Northern California via USPS. Tracking is provided on all domestic orders (international tracking is provided based on availability).
| PACKING SLIPS | As many orders are gifts being delivered directly to the recipient, we do not include packing slips or receipts in our packages. You can print your invoice from the confirmation email if desired.
| INTERNATIONAL ORDERS | Please note that the buyer is responsible for all import charges in keeping with the laws of their country. It is illegal for us to collect these fees/taxes in advance. Please be aware of your country's customs fee structure regarding importing merchandise from the United States.